MAISON ITASHA Return & Refund Policy

Last Updated: October 25, 2026

Thank you for shopping with MAISON ITASHA! We want you to feel confident and excited about every purchase. Please review our return and refund guidelines before placing your order.

Return Eligibility

Return eligibility varies by product and fulfillment partner. All returns must be requested and approved before items are shipped back.

Please do not send products to MAISON ITASHA or a supplier without receiving return instructions.

The Pearl Society Handbag

Eligible returns may be requested within 7 days of delivery.

To qualify, the handbag must be unused, unworn, and returned in its original condition, with tags and packaging included.

Eligible change-of-mind returns may be accepted within this period, subject to approval. Final-sale or otherwise excluded items are not eligible for change-of-mind returns.

The Pink Diamond Affair Handbag

Return requests must be submitted within 30 days of delivery.

Returns are generally accepted when an item arrives damaged, defective, or incorrect.

Returns for a change of mind, personal preference, or dissatisfaction with the appearance of an accurately described item are generally not accepted.

Items must be unused and include their original tags and packaging where applicable.

Other Physical Boutique Products

Return eligibility for other physical merchandise, including jewelry, clothing, beauty accessories, and future collections, may vary by product.

Any product-specific return conditions will be communicated before purchase where applicable.

Please contact us for assistance before returning any item.

Digital Products

Due to the electronic nature of our digital journals, planners, ebooks, and downloadable products, digital purchases are generally final and nonrefundable once delivered or made available for download.

If you experience a technical issue, receive an incorrect file, or cannot access your purchase, please contact us so we can help resolve the problem.

This policy does not limit any rights provided by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number, a description of the issue, and photographs if available.

We will review your request and work with the fulfillment partner to determine an appropriate resolution, including a replacement or refund when applicable.

How to Request a Return

To request a return:

1. Visit the Contact page at www.maisonitasha.com.

2. Include your order number and the product you wish to return.

3. Explain the reason for your request.

4. Wait for return approval and instructions before shipping your item.

Returns sent without prior authorization may not be accepted.

Return Shipping

For approved eligible returns, a prepaid return label may be provided through the fulfillment partner.

Any applicable return shipping charges will be communicated before you proceed with the return.

Do not ship items to the address printed on your original package unless specifically instructed.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method, generally within 10 business days after approval.

Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

Exchanges

Direct exchanges may not be available for all products.

If you would like a different color, style, or variation, please contact us to discuss available options. In some cases, an eligible return and a new purchase may be necessary.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed because some orders begin processing shortly after purchase.

Once an order has shipped, cancellation may no longer be possible. Any subsequent return request will be subject to the applicable product return policy.

Your Consumer Rights

Nothing in this policy limits or excludes any refund, replacement, cancellation, or other rights that cannot legally be waived under applicable consumer protection laws.

Contact Us

For questions regarding returns, refunds, damaged items, or order concerns, please contact us through the Contact page on our website.

Website: www.maisonitasha.com

Thank you for supporting MAISON ITASHA.

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For the Woman Becoming Her.